Privacy Policy

Company Definition

Spacething (referred to as “Spacething”, “we”, “us”, or “our”) operates its website, mobile applications, and related services and is responsible for collecting, processing, and safeguarding the personal data described in this Privacy Policy.

1. Scope & Purpose

This Privacy Policy explains:

  • What personal data we collect and why.

  • How we use, store, share, and protect personal data.

  • The rights you have in relation to your data.

  • How to contact us about privacy-related matters.

This policy applies to personal data collected through our website, mobile applications, customer support channels, offline interactions, social media platforms, and any other services operated by Spacething.

2. Principles We Follow

We follow these guiding principles when processing personal data:

Lawfulness, Fairness, and Transparency — Data is collected and processed for lawful and legitimate purposes.

Purpose Limitation — Personal data is collected only for clearly defined purposes.

Data Minimisation and Accuracy — We collect only necessary information and strive to maintain its accuracy.

Storage Limitation — Data is retained only for as long as required.

Security and Accountability — We implement strong security practices and maintain internal compliance procedures.

3. Information We Collect

We may collect the following types of information:

Identity & Contact Data

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

Transaction & Payment Data

  • Order details

  • Payment method metadata

Note: Full card numbers are not stored by Spacething. Payments are processed securely through authorised payment partners.

Technical & Usage Data

  • IP address

  • Device type

  • Browser information

  • Operating system

  • Pages visited

  • Referral source

  • Cookies and similar tracking technologies

Customer Support & Communication Data

  • Emails

  • Chat records

  • Customer service interactions

  • Call details related to support, warranty, exchange, or return requests

Marketing Preferences

  • Your preferences regarding newsletters, promotional offers, and marketing communications.

We collect data through website forms, cookies, customer interactions, analytics tools, and trusted service providers.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

Contractual Necessity

To process and deliver your orders and provide after-sales support.

Consent

For newsletters, promotional communications, and certain marketing activities. Consent can be withdrawn at any time.

Legal Obligations

To comply with applicable tax, accounting, regulatory, and legal requirements.

Legitimate Interests

For fraud prevention, website security, service improvements, and operational efficiency.

5. Cookies & Tracking

We use cookies and similar technologies to improve website functionality, understand visitor behaviour, and personalise user experiences.

Cookies generally do not identify you personally unless linked to your account information. You can manage cookie preferences through your browser settings or any cookie management tools we may provide.

Disabling cookies may affect certain website features and functionality.

6. How We Use Your Data

Your personal data may be used to:

  • Process, fulfil, and deliver orders.

  • Verify payments and prevent fraudulent transactions.

  • Communicate order updates and confirmations.

  • Respond to customer support requests.

  • Handle warranty, returns, replacements, or exchanges.

  • Send promotional and marketing communications where permitted.

  • Improve our products, services, and customer experience.

  • Comply with legal and regulatory obligations.

We do not rent, sell, or trade your personal data to third parties for marketing purposes.

7. Sharing & Disclosure

We share personal data only when necessary to operate our business or when required by law.

This may include:

Service Providers

Payment gateways, shipping partners, hosting providers, CRM platforms, analytics providers, and IT support vendors.

Business Partners

Partners involved in order fulfilment, logistics, and customer support services.

Regulatory Authorities

Government agencies, courts, law enforcement authorities, or regulators where required by law.

Corporate Transactions

In connection with mergers, acquisitions, restructuring, or sale of assets, subject to applicable legal requirements.

All third-party service providers are required to maintain appropriate confidentiality and security standards.

8. Third-Party Services & Links

Our website may contain links to third-party websites, payment processors, social media platforms, or other external services.

These services operate under their own privacy policies, and we encourage you to review them before providing personal information.

9. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy or as required by applicable law.

Examples include:

  • Order and transaction records retained for taxation and accounting requirements.

  • Customer support records retained to facilitate warranty and service obligations.

  • Marketing preferences retained until you opt out or unsubscribe.

When retention is no longer required, personal data is securely deleted or anonymised.

10. Security of Information

We implement administrative, technical, and physical safeguards to protect personal information against unauthorised access, disclosure, loss, misuse, or alteration.

Security measures may include:

  • Encryption technologies

  • Secure servers

  • Restricted access controls

  • Monitoring and auditing procedures

While we take reasonable steps to protect your information, no method of transmission or storage can be guaranteed to be completely secure.

11. Your Rights

Subject to applicable laws, you may request to:

  • Access the personal information we hold about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of personal data where permitted.

  • Restrict or object to certain processing activities.

  • Withdraw consent for marketing communications.

We aim to respond to verified requests within 30 days of receipt.

12. Children & Minors

Our products and services are intended for individuals aged 18 years and above.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, appropriate steps will be taken to delete it.

13. Cross-Border Data Transfers

Where personal data is transferred or processed outside India, such transfers will be conducted through authorised partners and subject to appropriate legal and contractual safeguards.

14. Data Breach & Incident Management

In the event of a data breach that may affect your rights or personal information, we will take appropriate remedial measures and provide notifications where required by applicable law.

15. Marketing & Communication Preferences

We may send promotional messages, newsletters, and offers to users who have provided consent or where otherwise permitted by law.

Each marketing communication will include an option to unsubscribe.

Opting out of marketing communications does not affect essential service, order-related, or transactional communications.

16. Data Processors & Contracts

All third-party vendors that process personal data on our behalf are required to:

  • Maintain confidentiality.

  • Implement appropriate security measures.

  • Process data only according to our instructions.

  • Assist in meeting applicable data protection obligations.

17. International Compliance

Spacething aims to comply with applicable privacy and data protection laws and industry best practices relevant to the jurisdictions in which we operate.

18. Policy Updates

We may update this Privacy Policy periodically.

Any significant changes will be published on our website along with the revised effective date. Changes will apply prospectively unless otherwise required by law.

19. Contact & Grievance Redressal

For privacy-related questions, concerns, complaints, or requests regarding your personal data, please contact:

Privacy & Data Protection Team
Spacething

Email: operationhead@raopro.in
Phone: +91 9137811870